Knoxville: (865) 540-1311
| Chattanooga: (423) 954-1911
Knoxville: (865) 540-1311 Chattanooga: (423) 954-1911

Bridge Refugee Services, Inc.

Job Title: Case Manager

Bridge Refugee Services-Knoxville Office is looking for dedicated candidates for the Case Management position.

The case manager position is a full-time position. Candidates must own their own vehicle and have car insurance.


  • Coordinate apartment set up for arriving refugees. This often includes moving furniture and household goods into the apartment
  • Develop Self Sufficiency Plans with clients, assisting them to develop realistic goals for their resettlement period
  • Maintain detailed and timely case notes and financial logs in compliance with Bridge’s grants agreements
  • Facilitate and supervise cultural orientation sessions for new refugees
  • Educate refugees about their rights and responsibilities
  • Assist refugees to enroll in English Classes
  • Communicate regularly with the Department of Human Services (DHS), Social Security office, healthcare facilities, and other social service agencies
  • Assist the Volunteer Manager with recording volunteer time and donations for Bridge’s programs
  • Maintain communication with clients and resolve conflicts through appropriate interventions
  • Orient clients to community resources
  • Perform other responsibilities as requested by the Program Manager



  • Bachelor’s degree in Social Work, Human Services, International Studies, or a related field.
  • Fluency in the English language
  • Preference for candidates who speak Arabic, Swahili, Kirundi, or Kinyarwanda
  • Passion for serving and empowering refugees
  • Strong communication and problem solving skills
  • Familiarity with Microsoft Word and Excel
  • Ability to work well with a team
  • Ability to work under pressure and meet deadlines
  • Ability and willingness to work occasional evenings and weekends

Supervisor: Program Manager


To apply please send your resume, cover letter, and 3 references to Drocella Mugorewera at The position is open until filled.