Job Opportunities

Knoxville Openings

Job Title: Executive Director (Knoxville, TN)

Bridge Refugee Services seeks an energetic and dedicated professional to fill the full-time Executive
Director position. Established in 1982, Bridge Refugee Services is a 501(c) organization dedicated to
assisting refugees and asylees with orientation and case management to learn how to live in the US and
handle early employment. Our organization provides unique, personalized support that sets refugees
and asylees up to be successful and self-sufficient as soon as possible. In the past 10 years, Bridge has
resettled more than 2,400 refugees and asylees from Africa, Southeast Asia, Eastern Europe, Central and
South America, and the Middle East.
The Executive Director will be responsible for leading Bridge Refugee Services in a manner that supports
and guides the organization’s mission. Our organization is in a sound financial situation with an excellent
reputation among constituents. The Executive Director should be a strong believer in welcoming
refugees and asylees and supporting their quest for safety, security, and home; the Executive Director
should also have a dedicated and accomplished administrative leadership ability to manage volunteers,
staff, donors, advocates, and budgets. The Executive Director oversees and directs our Knoxville and
Chattanooga offices, with more than 25 staff members, and reports to the Board of Directors.
Empathy, resilience, and communication skills will be the primary characteristics of a successful
Executive Director of this organization, as incoming refugees’ futures depend on our organization’s
performance.
Bridge Refugee Services commits to diversity, inclusion, and equity, maintaining an inclusive environment
with equitable treatment for all. Bridge Refugee Services provides equal employment opportunities to all
employees and applicants for employment and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and conditions of employment, including
recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, and training.


Salary: From $85,000 per year
This is an In-office position located in Knoxville, TN


Job Description:

Board Governance:

  • Lead Bridge Refugee Services in a manner that supports and guides the organization’s mission as
    defined by the Board of Directors and the Bylaws.
  • Communicating effectively with the Board and providing all information necessary for the Board
    to function properly and make informed decisions in a timely and accurate manner.


Financial Performance and Viability:

  • Responsible for fundraising and developing other revenues necessary to support Bridge Refugee
    Services’ mission.
  • Responsible for the fiscal integrity of Bridge Refugee Services, including timely submission to the
    Board of a proposed annual budget and monthly financial statements which accurately reflect
    the organization’s financial condition.
  • Responsible for fiscal management that generally anticipates operating within the approved
    budget, ensures maximum resource utilization, and maintains the organization in a positive
    financial position.


Organization Mission and Strategy:

  • Implement Bridge Refugee Services’ programs to carry out the organization’s mission.
  • Work with Board and staff to ensure that the mission is fulfilled through programs, strategic
    planning, and community outreach.
  • Provide guidance to staff through effective goal setting, delegation, and communication.
  • Develop appropriate compensation structures for staff by working with the Finance Committee.
  • Develop and carry out strategic planning to ensure that Bridge Refugee Services can successfully fulfill its mission.
  • Enhance Bridge Refugee Services’ image by being active and visible in the community and
    working closely with other professionals and religious, civic, and private organizations.


Organization Operations:

  • Oversee and implement appropriate resources to ensure that the organization’s operations are
    applicable.
  • Responsible for the recruitment and retention of qualified staff.
  • Responsible for the effective administration of Bridge Refugee Services’ programs and
    operations.
  • Responsible for compliance with standards and guidelines established by the Board.
  • Responsible for compliance with all federal, state, city, and funding source requirements and
    regulations associated with client services, grant funding, and resources.


Actual Job Responsibilities

  • Report to and work closely with the Board of Directors to seek their involvement in policy
    decisions and fundraising and increase the organization’s overall visibility.
  • Supervise and collaborate with organization staff.
  • Undertake strategic planning and implementation.
  • Undertake planning and implementation of an annual budget.
  • Serve as Bridge Refugee Services’ primary spokesperson to the organization’s constituents, the
    media, and the general public.
  • Establish and maintain relationships with various organizations and utilize those relationships to
    strategically enhance Bridge Refugee Services’ mission.
  • Engage in fundraising and developing other revenues.
  • Oversee marketing and other communications efforts.
  • Attend and support Board and committee meetings upon request of the Board.
  • Establish employment and administrative policies and procedures for all functions and for the
    day-to-day operation of the nonprofit.
  • Review and approve contracts for services within guidelines established by the Board.
  • Other duties as assigned by the Board of Directors

Qualifications Needed/Essential Competencies:

  • Bachelor’s degree in a relevant field of study is required. Master’s degree preferred.
  • Transparent and high integrity leadership.
  • Five or more years of proven, effective senior nonprofit management experience.
  • Experience and skill in working with a Board of Directors.
  • High-level strategic thinking and planning. Ability to envision and convey the organization’s
    strategic future to the staff, Board, volunteers, and donors.
  • Ability to effectively communicate the organization’s mission to donors, volunteers, staff, and the community with a high degree of energy.
  • Active fundraising experience and a history of successfully generating new revenue streams and improving financial results. Excellent donor relations skills and understanding of the funding
    community.
  • Solid organizational abilities, including planning, delegating, program development, and task
    facilitation. And demonstrated ability to oversee and collaborate with staff.
  • Strong financial management skills, including budget preparation, analysis, decision-making, and reporting.
  • Strong written and oral communication skills and public speaking ability.
  • Dedication to creating a diverse workforce.
  • Experience with the refugee/immigrant population
  • Must be authorized to legally work in the US without Visa sponsorship

How to apply for this position:
In order to be considered, send the following three items to board@bridgerefugees.org

  • Cover letter
  • Resume detailing education and work experience.
  • Minimum of three references with contact information. Note: References will not be contacted
    without advance notice.

Application must be submitted by 11:55 p.m. (ET) on August 25, 2022. Failure to submit complete application materials may result in ineligibility for this position.


Program Specialist – Special Populations
Job Description:
The Program Specialist – Special Populations will be responsible for conducting outreach, intake assessments, and initial case management services to new populations of clients that Bridge serves under Office of Refugee Resettlement programs. Initially, the Program Specialist will support a caseload of Ukrainian Humanitarian Parolee clients, but they may be called upon to support other populations as needed. This person will work to conduct outreach to Ukrainians or other special populations, assess clients’ needs, help clients apply for refugee benefits as eligible, provide linkages to additional services, and support U.S. sponsors as needed.

Duties/Responsibilities:
• Conduct outreach to Ukrainian Humanitarian Parolees, their sponsors, or other new populations who have arrived in Knoxville.
• Conduct initial intake assessments to determine clients’ needs; includes ensuring that they have adequate and safe housing.
• Develop Family Self Sufficiency Plans with clients, assisting them to develop realistic goals.
• Maintain detailed and timely case notes and financial logs in compliance with Bridge’s grant agreements.
• Educate refugees about their rights and responsibilities.
• Assist refugees to enroll in English language programs and applying for all eligible public benefits, as needed.
• Communicate regularly with the Department of Human Services (DHS), Social Security office, healthcare facilities, and other social service agencies.
• Provide information and linkages to additional services and resources, as needed and requested by clients.
• Maintain communication with clients and resolve conflicts through appropriate interventions.
• Collect clients’ feedbacks on program services.
• Perform other responsibilities as requested by the Program and Human Resource Manager.

Required Skills/Abilities:
• Bachelor’s degree in Social Work, Human Services, International Studies, or a related field.
• Fluency in the English language.
• Experience in a social services or human services environment or significant experience living abroad.
• Experience working with culturally diverse populations.
• Candidates who speak Ukrainian or Russian are strongly preferred.
• Preference for candidates who have case management experience.
• Passion for serving and empowering refugees.
• Strong communication and problem-solving skills.
• Familiarity with Microsoft Word, Excel, and Google Suite preferred.
• Ability to work well with a team.
• Ability to work under pressure and meet deadlines.
• Ability and willingness to work occasional evenings and weekends.

Supervisor:
Program and Human Resources Manager

Physical Requirements:
• Prolonged periods of sitting at desk and working on a computer.
• Must be able to lift up to 40 pounds at times.

How to Apply:
Please send a cover letter, résumé, and three professional references to Monica Harris at mharris@bridgerefugees.org. Only pre-selected candidates will be invited for an interview.


Case Manager
Job Description:
The Case Manager will be in charge of providing a warm welcome to refugees upon their arrival in the US, making sure that every client understands their roles and responsibilities as well as the programs in which they are enrolled, and empowering clients to navigate the American System – a prerequisite for becoming self-sufficient and integrated in their new community. In their first days, refugees should understand that learning English, finding employment, and community engagement are three pillars of successful refugee integration. Building trust and professional relationships with refugees are keys to success in this position.

Duties/Responsibilities:
• Work with Housing Coordinator to coordinate apartment set up for arriving refugees. This may include moving furniture and household goods into the apartment.
• Welcome new refugees at the airport.
• Develop Self Sufficiency Plans with clients, assisting them to develop realistic goals for their resettlement period.
• Maintain detailed and timely case notes and financial logs in compliance with Bridge’s grant agreements.
• Facilitate and supervise cultural orientation sessions for new refugees.
• Educate refugees about their rights and responsibilities.
• Assist refugees to enroll in English Classes.
• Communicate regularly with the Department of Human Services (DHS), Social Security office, healthcare facilities, and other social service agencies.
• Empower refugees to do things by themselves.
• Assist the Volunteer Manager with recording volunteer time and donations for Bridge’s programs.
• Maintain communication with clients and resolve conflicts through appropriate interventions.
• Orient clients to community resources.
• Collect clients’ feedbacks.
• Perform other responsibilities as requested by the Program and Human Resource Manager.
• Perform other tasks assigned by the supervisor.

Required Skills/Abilities:
• Bachelor’s degree in Social Work, Human Services, International Studies, or a related field.
• Fluency in the English language.
• Experience in a social services or human services environment strongly preferred.
• Candidates who speak Arabic, Dari, Swahili, Kirundi, Kinyarwanda, Russian, or Ukrainian are encouraged to apply.
• Preference for candidates who have case management experience and/or experience working with culturally diverse populations.
• Passion for serving and empowering refugees.
• Strong communication and problem-solving skills.
• Familiarity with Microsoft Word, Excel, and Google Suite preferred.
• Ability to work well with a team.
• Ability to work under pressure and meet deadlines.
• Ability and willingness to work occasional evenings and weekends.

Supervisor:
Program and Human Resources Manager

Physical Requirements:
• Prolonged periods of sitting at desk and working on a computer.
• Must be able to lift up to 40 pounds at times.

How to Apply:
Please send a cover letter, résumé, and three professional references to Monica Harris at mharris@bridgerefugees.org. Only pre-selected candidates will be invited for an interview.


Refugee Youth Mentoring Program Coordinator – Knoxville, Tennessee

Help support refugee communities! The Tennessee Office for Refugees (TOR) is seeking a VISTA member to coordinate a Refugee Youth Mentoring Program focused on increasing educational and vocational opportunities for refugee youth and young adults ages 15 – 24 years old.

This position is based with Bridge Refugee Services in Knoxville, Tennessee and is a unique opportunity for an individual to develop leadership, program development and management, and community relations skills within the context of a refugee resettlement organization – offering an opportunity to gain knowledge of and contribute to a continuum of resettlement services.

The Refugee Youth Mentoring Program Coordinator VISTA will gain valuable skills in program management. The VISTA member will develop, implement, and sustain the facilitation of mentoring matches in the areas of participant recruitment, screening, mentor training, and match supervision – expanding the scope of supportive services available to refugee youth in Knoxville, Tennessee.

The VISTA member will collaborate with a cohort of VISTA members serving in the same capacity with partner agencies in Chattanooga, Memphis, and Nashville – meeting regularly with a Statewide Coordinator to develop best practices, participate in trainings, and troubleshoot complex issues.

The VISTA member will develop and implement an outreach plan to build the Refugee Youth Mentoring Program’s effectiveness, efficiency, and scope – increasing the capacity of local refugee service networks by strengthening and expanding partnerships with key stakeholders.

Additionally, the VISTA member will grow analytical and critical thinking skills while researching and developing programmatic best practices; developing data collection and program analysis processes; and pursuing available grant resources to ensure program sustainability.

The ideal VISTA candidate is a self-starter who works well both independently and part of a team; can facilitate intercultural communication; exercise good judgment, courtesy, and thoughtfulness when dealing with the public and staff; handle confidential information with professionalism; pay attention to detail and adhere to deadlines; set priorities in a dynamic work environment; follow tasks through to completion; clearly communicate written and verbally; and has basic computer proficiency. Eagerness to learn about refugees, mentoring, and all aspects of nonprofit program management and development are a must. Foreign language proficiency in a refugee language and significant intercultural experience is a plus.

Terms of Service:
VISTA service is a full-time, one-year commitment. VISTA members must be at least 18 years old; United States citizens, nationals, or legal residents; and successfully complete a criminal background check. VISTA members must hold at least a bachelor’s degree. Political advocacy, organizing or demonstration while on VISTA duty, or while perceived to be on duty, is prohibited. Telework in line with VISTA guidance is an option. While public transportation is available, a car is recommended.

Benefits:
VISTA service includes health coverage, a relocation allowance (if moving 50+ miles from your home), childcare subsidy, professional development opportunities, registration for the National Mentoring Summit, and a bi-weekly living allowance. At the completion of VISTA service, members can choose between a Segal Education Award (approximately $6,000) or cash stipend (approximately $1,800).

Availability:
The position start date is 7/25/2022. Apply for VISTA service here and find this position listing here. For more information, please email Nathaniel Harrison at nharrison@cctenn.org.


Chattanooga Openings

Job Title: Program Specialist – Special Populations (Chattanooga, TN)

Job Summary

The Program Specialist – Special Populations will be responsible for conducting outreach, intake assessments, and initial case management services to new populations of clients that Bridge serves under Office of Refugee Resettlement programs. Initially, the Program Specialist will support a caseload of Ukrainian Humanitarian Parolee clients, but he or she may be called upon to support other populations as needed. This person will work to conduct outreach to Ukrainians or other special populations, assess clients’ needs, help clients apply for refugee benefits as eligible, provide linkages to additional services, and support U.S. sponsors as needed.

Duties/Responsibilities:

  • Conduct outreach to Ukrainian Humanitarian Parolees, their sponsors, or other new populations who have arrived in Chattanooga/Cleveland area
  • Conduct initial intake assessments to determine clients’ needs; includes ensuring that they have adequate and safe housing
  • Develop Family Self Sufficiency Plans with clients, assisting them to develop realistic goals
  • Maintain detailed and timely case notes and financial logs in compliance with Bridge’s grant agreements
  • Educate clients about their rights and responsibilities
  • Assist clients with enrolling in English language programs and applying for all eligible public benefits, as needed
  • Communicate regularly with the Department of Human Services (DHS), Social Security office, healthcare facilities, and other social service agencies to support and advocate for clients
  • Provide information and linkages to additional services and resources, as needed, and requested by clients
  • Maintain communication with clients and resolve conflicts through appropriate interventions
  • Collect clients’ feedback on program services
  • Perform other responsibilities as requested and assigned by the Associate Director

Required Skills/Abilities:

  • Bachelor’s degree in Social Work, Human Services, International Studies, or a related field.
  • Fluency in the English language
  • Experience in a social services or human services environment
  • Experience working with culturally diverse populations
  • Candidates who speak Ukrainian or Russian are strongly preferred
  • Preference for candidates who have case management experience
  • Passion for serving and empowering refugees
  • Strong communication and problem-solving skills
  • Familiarity with Microsoft Word, Excel, and Google Suite preferred
  • Ability to work well with a team
  • Ability to work under pressure and meet deadlines
  • Ability and willingness to work occasional evenings and weekends

Supervisor: Associate Director

Physical requirements:

  • Prolonged periods of sitting at desk and working on a computer
  • Must be able to lift up to 40 pounds at times

How to Apply: Please send your resume, a cover letter, and three professional references to Marina Peshterianu at

mpeshterianu @bridgerefugees.org

Only pre-selected candidates will be invited for an interview.


Refugee Youth Mentoring Program Coordinator – Chattanooga, Tennessee

Help support refugee communities! The Tennessee Office for Refugees (TOR) is seeking a VISTA member to coordinate a Refugee Youth Mentoring Program focused on increasing educational and vocational opportunities for refugee youth and young adults ages 15 – 24 years old.

This position is based with Bridge Refugee Services in Chattanooga, Tennessee and is a unique opportunity for an individual to develop leadership, program development and management, and community relations skills within the context of a refugee resettlement organization – offering an opportunity to gain knowledge of and contribute to a continuum of resettlement services.

The Refugee Youth Mentoring Program Coordinator VISTA will gain valuable skills in program management. The VISTA member will develop, implement, and sustain the facilitation of mentoring matches in the areas of participant recruitment, screening, mentor training, and match supervision – expanding the scope of supportive services available to refugee youth in Chattanooga, Tennessee.

The VISTA member will collaborate with a cohort of VISTA members serving in the same capacity with partner agencies in Knoxville, Memphis, and Nashville – meeting regularly with a Statewide Coordinator to develop best practices, participate in trainings, and troubleshoot complex issues.

The VISTA member will develop and implement an outreach plan to build the Refugee Youth Mentoring Program’s effectiveness, efficiency, and scope – increasing the capacity of local refugee service networks by strengthening and expanding partnerships with key stakeholders.

Additionally, the VISTA member will grow analytical and critical thinking skills while researching and developing programmatic best practices; developing data collection and program analysis processes; and pursuing available grant resources to ensure program sustainability.

The ideal VISTA candidate is a self-starter who works well both independently and part of a team; can facilitate intercultural communication; exercise good judgment, courtesy, and thoughtfulness when dealing with the public and staff; handle confidential information with professionalism; pay attention to detail and adhere to deadlines; set priorities in a dynamic work environment; follow tasks through to completion; clearly communicate written and verbally; and has basic computer proficiency. Eagerness to learn about refugees, mentoring, and all aspects of nonprofit program management and development are a must. Foreign language proficiency in a refugee language and significant intercultural experience is a plus.

Terms of Service:
VISTA service is a full-time, one-year commitment. VISTA members must be at least 18 years old; United States citizens, nationals, or legal residents; and successfully complete a criminal background check. VISTA members must hold at least a bachelor’s degree. Political advocacy, organizing or demonstration while on VISTA duty, or while perceived to be on duty, is prohibited. Telework in line with VISTA guidance is an option. While public transportation is available, a car is recommended.

Benefits:
VISTA service includes health coverage, a relocation allowance (if moving 50+ miles from your home), childcare subsidy, professional development opportunities, registration for the National Mentoring Summit, and a bi-weekly living allowance. At the completion of VISTA service, members can choose between a Segal Education Award (approximately $6,000) or cash stipend (approximately $1,800).

Availability:
The position start date is 7/25/2022. Apply for VISTA service here and find this position listing here. For more information, please email Nathaniel Harrison at nharrison@cctenn.org.