Job Opportunities

Board Member Opening

Unpaid Position

Bridge is looking for professionals who work in the fields of IT, Human Resources, Accounting & Finance, Organizational Development or Fundraising (either with corporate or non-profit careers) who are passionate about refugee resettlement and can help us grow in this challenging and exciting season.

Prior board experience is preferred, but not required. Must live in Chattanooga or Knoxville. Board term begins in January 2022 and is a three year commitment.

Email Cherita Rice (Board Secretary) at cheritalanee@gmail.com for more info or if interested.

Knoxville Openings

POSITION TITLE: Volunteer & Co-Sponsorship Manager

Location: Knoxville, TN

Full-time Position

Immediate Supervisor: Executive Director                              

POSITION SUMMARY

The Volunteer and Co-Sponsorship Manager supports all agency programs by recruiting, training and retaining volunteers and Community Assistance Teams to increase their involvement in local refugee resettlement and their impact on the economic opportunities, education, and quality of life of beneficiary refugees. This is a full-time position. Some weeknights and weekends required.

DESCRIPTION OF DUTIES

  • Conduct outreach to the community and faith-based organizations to ensure sufficient volunteer capacity to assist refugees with the resettlement process.
  • Recruit, orient, train, and place volunteers and student interns according to the needs of the different programs and projects.
  • Provide on-going support and training to active volunteers and student interns.
  • Create opportunities for volunteer feedback on their service experience and implement it to improve the outcomes.
  • Track and document volunteer hours, mileage, and in-kind donations, to ensure that all relevant information has been accurately captured, recorded, and reported.
  • Manage and keep up-to-date volunteer files, databases, and resource materials for volunteers.
  • Develop partnerships with faith-based organizations and civic groups in order to create Community Assistance Teams (CAT) that will support newly arriving families.: develop goals for each CAT to work with assigned families and track outcomes associated with those goals.
  • Work closely with Youth Mentorship Coordinator (Vista).
  • Coordinate several volunteer appreciations events annually, engage creativity in planning these events
  • Participate in ongoing training opportunities offered locally and nationally approved by the Executive Director.
  • Recruit volunteers for World Refugee Day
  • Supervise the VISTA member and volunteer and housing support

POSITION QUALIFICATIONS      

  • Bachelor’s degree in human services, community development and other related fields.
  • Familiarity with refugee issues and US resettlement preferred.
  • Ability to operate effectively with diverse populations.
  • Effective interpersonal communication skills
  • Experience managing others and delegating tasks.
  • Experience in a volunteer setting.
  • Experience with networking and community outreach.
  • Ability to work effectively both independently and as part of a team.
  • Organizational skills and attention to details.
  • Social media and computer savvy.
  • Knowledge of Microsoft Word, Excel, and experience with database reporting.
  • Public speaking and community engagement

HOW TO APPLY: Send a resume, cover letter and 3 references to dmugorewera@bridgerefugees.org

Capacity Building and Integration Specialist

Location: Knoxville, TN

Full-tome Position

Immediate Supervisor: Program and Human Resource Manager

Position Summary: 

The Capacity Building and Integration Specialist collaborates with the Preferred Communities Intensive  Case Management program as well as other programs administered by the agency to build  comprehensive community capacity and engagement to support refugee resettlement efforts. The  Capacity Building and Integration Specialist conducts outreach to faith and other community partner  groups, recruits, trains and coordinates volunteers for the PC ICM program; tracks and maintain data,  develops, and distributes materials to engage local stakeholders around resettlement service activities  that positively impact refugee communities.

Qualifications: 

• Bachelor’s Degree and experience working in human services, community organization,  community development or a related field.  

• Knowledge of office management systems and procedures and proficiency in MS Suite and  database use.  

• Excellent time management skills and ability to multitask and prioritize work; attention to detail  and problem-solving skills; and strong organizational and planning skills.  

• Excellent written and verbal communication skills.  

• Bilingual or multilingual capability beneficial, with preference for a current or projected refugee  caseload language (Arabic, Dari, French, Kinyarwanda, Spanish and Swahili). Experience in multicultural setting preferred.  

• Knowledge of local community stakeholders. Background working with refugee and immigrant  populations preferred.  

• Ability to work collegially with other staff, interns, volunteers, and community members • Candidate should have a valid TN driver’s license • Working conditions and physical demands required: Ability to frequently sit for lengthy periods of time and ability to lift to 30 lbs.

Essential Functions: 

Preferred Communities Intensive Case Management (PC ICM) Program Support  

• Engage local stakeholders to build capacity to better meet and serve the needs of refugee  clients  

• Develop and disseminate PC ICM program informational materials and brochures to prospective  clients and service providers including community and ethnic based organizations to identify  ORR-eligible populations and prospective beneficiaries who would be appropriate for PC ICM  services 

• Identify organizations, health systems, and providers that would benefit from National  Standards for Culturally and Linguistically Appropriate Services (CLAS) training and informational  materials and provide them as needed 

• Work closely with the Volunteer and Co-Sponsorship Manager and Youth Mentorship  Coordinator to facilitate appropriate matches based on client needs and volunteer/mentor  interest/experience areas  

• Support existing PC ICM staff with direct service provision as needed 

• Track and maintain data including all activities conducted and volunteers recruited in a  customized database  

• Communicate with the funder regarding program progress and other matters and produce  program reports when requested  

• Maintain program records in an organized and secure filing system and employ organizational  standards for confidentiality pertaining to the personal and/or sensitive information of each  client  • Modify all programming as necessary to fit virtual platforms 

Resettlement & Placement and Refugee Social Services Program Support 

• Work in collaboration with Volunteer and Co-Sponsorship Manager to track data regarding  volunteers, interns, and all donated goods/items including approximate value  

• Maintain relationships with key community providers and stakeholders and cultivate  relationships with new faith communities and partners who may assist in refugee integration  process 

• Identify and develop new meaningful opportunities of personal growth and integration for  refugees and other ORR eligible population 

• Identify multicultural leaders who will support refugees’ civic engagement • Other responsibilities as assigned

How to apply: Send a resume, cover letter and 3 references to dmugorewera@bridgerefugees.org

Job Title: Housing Coordinator

Knoxville, TN

Full-Time Position

Job Summary:
The Housing Coordinator will ensure that refugees, asylees, SIV and Afghan families are supported with safe, affordable housing to assure the best possible initial resettlement experience and achievement of client self-sufficiency. She/he will procure permanent and temporary housing for clients in accordance with established federal guidelines and within approved funding resources. The Housing Coordinator will be responsible for locating/securing housing and ensuring that Bridge clients receive appropriate furnishings. She/He will participate, as required, in program planning and service developments through teams, committees and work groups and will operate under moderate supervision from the Program and Human Resource Manager.

Major Responsibilities:

Property Management and Vendor Relations:


• Conduct apartment outreach and secure safe, appropriate, and affordable housing for clients prior to or upon their arrival in the US.
• Liaise with property management organizations to ensure continuing quality services to refugees and newcomers.
• Research vendors to determine the best values for housing and household supplies.
Client Services:
• Develop and utilize a wide range of housing resource options, coordinate all aspects of housing procurement, communicate information to case managers, inform staff of changes, and support volunteers when they participate in the new arrival process;
•Organize and lead the setup of housing, including coordinating signing of leases and following up on referrals to potential housing partners;
• Deliver housing cultural orientations to clients; may support other pre- and post-arrival activities such as airport pick-ups.
• Coordinate with case managers to arrange the logistics of new arrival home set-ups, including furniture delivery, and establishment of utility connections and home safety inspections.
• Coordinate with refugee US Ties and maintain ongoing communication regarding housing.
• Coordinate with the Volunteer and Co-Sponsorship Manager regarding any needed volunteers and in-kind donations.

Compliance Documentation:


• Regularly visit apartment complexes to ensure housing meets the minimum standards as laid out in federal regulations including doing spot-checks of safety/condition issues (appliances, windows/doors, household fixtures, etc.)
• Ensure accuracy and completion of leases maintained in case files.
• Complete case notes related to all housing activities and ensure reporting requirements are met, and support caseworkers with Housing Criteria, Home Safety and Supply Checklist forms.


Team/Office Participation:


• Participate in all program and office meetings, staff development activities, and other duties as assigned.
• Supervise and train a team of interns and volunteers who will work directly and exclusively with client housing issues, as assigned.
• Develop a comprehensive housing strategy
• Provide additional housing set-up support, as needed.

Job Requirements:


• Undergraduate degree in social work or related field of study; or equivalent work experience.
• Minimum of 2 years relevant work experience in housing or human services field preferred.
• Ability to move/coordinate delivery of furniture and donations, complete household set-ups, and lift heavy objects up to 50 pounds.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self- starter with excellent analytical, organization, planning and logistical skills combined with the demonstrated ability to multi-task, prioritize duties, and work efficiently.
•Fluent in English, both spoken and written; bilingual ability in another language is helpful.
•Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Valid driver’s license, access to a reliable vehicle with current insurance, ability to drive an IRC passenger van.


Working Environment:


• A combination of standard office environment and ‘field’ time in and around the service delivery area;
• Partial remote delivery of services while office is closed due to CV-19;
• May require occasional weekend and/or evening work.

How to Apply: Please send your resume, a cover letter, and three professional references to Drocella at
dmugorewera@bridgerefugees.org. Only pre-selected candidates will be invited for an interview.

Job Title: Case Manager
Knoxville, TN

Full Time position

Job Summary:
The case manager will be in charge of securing an affordable furnished apartment for new refugees, providing a warm
welcome to refugees upon their arrival in the US, making sure that every client understands his/her roles and
responsibilities as well as the programs they are enrolled in and empowering clients to navigate the American System – a prerequisite for becoming self-sufficient and integrated in their new community. In their first days, refugees should
understand that learning English, finding employment and community engagement are three pillars of successful
refugee integration. Building trust and professional relationships with refugees are key.

Duties/Responsibilities:
• Coordinate apartment set up for arriving refugees. This may include moving furniture and household goods into
the apartment.
• Welcome new refugees at the airport
• Develop Self Sufficiency Plans with clients, assisting them to develop realistic goals for their resettlement period
• Maintain detailed and timely case notes and financial logs in compliance with Bridge’s grant agreements
• Facilitate and supervise cultural orientation sessions for new refugees
• Educate refugees about their rights and responsibilities
• Assist refugees to enroll in English Classes
• Communicate regularly with the Department of Human Services (DHS), Social Security office, healthcare
facilities, and other social service agencies
• Empower refugees to do things by themselves
• Assist the Volunteer Manager with recording volunteer time and donations for Bridge’s programs
• Maintain communication with clients and resolve conflicts through appropriate interventions
• Orient clients to community resources
• Collect clients’ feedbacks
• Perform other responsibilities as requested by the Program and Human Resource Manager
• Perform other tasks assigned by the supervisor

Required Skills/Abilities:
• Bachelor’s degree in Social Work, Human Services, International Studies, or a related field.
• Fluency in the English language
• Experience in a social services or human services environment strongly preferred
• Candidates who speak Swahili, Kirundi, or Kinyarwanda encouraged to apply
• Preference for candidates who have case management experience and/or experience working with culturally
diverse populations
• Passion for serving and empowering refugees
• Strong communication and problem-solving skills
• Familiarity with Microsoft Word, Excel, and Google Suite preferred
• Ability to work well with a team
• Ability to work under pressure and meet deadlines
• Ability and willingness to work occasional evenings and weekends

Supervisor: Program and Human Resource Manager

Physical requirements:
• Prolonged periods of sitting at desk and working on a computer
• Must be able to lift up to 40 pounds at times

How to Apply: Please send your resume, a cover letter, and three professional references to Drocella at
dmugorewera@bridgerefugees.org. Only pre-selected candidates will be invited for an interview.

Chattanooga Openings

Preferred Communities (PC) Case Manager

Location: Bridge Refugee Services – Chattanooga

Full time Position

Immediate Supervisor: Associate Director

Job Summary & Qualifications

The Preferred Communities Case Manager works within the framework of the Preferred Communities grant providing intensive services to clients who meet the PC eligibility criteria (single parenthood, chronic health conditions, mental health challenges, LGBTQ+ clients, victims of domestic violence, etc.) The PC Case Manager ensures clients’ basic and specific needs are met so that they can overcome barriers and make progress towards self-sufficiency. The PC Case Manager ensures compliance with PC grant requirements. The successful candidate will have a Bachelor’s or Master’s degree in Social Work, interdisciplinary studies, psychology, or a related field and ideally has several years of experience in case management. We are looking for an organized, creative, and passionate candidate. The PC Case Manager must possess a valid driver’s license and have their own vehicle. The position is based in Chattanooga, TN. Multilingual candidates are encouraged to apply.

Essential Duties and Responsibilities

  • Conducts assessments to determine client needs and eligibility for PC services
  • Maintains frequent contact with assigned cases, including home visits (once a month minimum, but more as needed)
  • Assists clients in accessing appropriate external services and public benefits
  • Coordinates with other Bridge staff and community providers for services including English class, childcare, education, health care, employment, immigration legal services, mental health services, addiction services, disability services and benefits, housing services, etc.
  • Ensures refugees’ basic needs (housing, food, clothing, etc.) are addressed and that they can meet these needs on their own as soon as possible
  • Transports and accompanies clients to appointments for various services and helps them find ways to get to their appointments independently
  • Provides additional community and cultural orientation (in addition to what was provided during R&P period), as needed
  • Ensures that proper language interpretation and translation are provided as needed for meetings with clients and for important written documents
  • Maintains case files, case notes and required documentation for each case
  • Participates in PC program network meetings
  • Participates in regular weekly staff meetings
  • Provides regular reporting to funders about the PC program
  • Provides crisis intervention and/or arrange for this to be provided, as needed
  • Maintains and updates PC database with client information, periodic assessments, resources and gaps, and referrals
  • Closes and transfers cases in a timely fashion
  • Other related tasks as assigned by Associate Director

How to apply: Send your resume, cover letter, and three references to Associate Director, Marina Peshterianu at mpeshterianu@bridgerefugees.org

Job Title: Case Manager

Location: Chattanooga

Full-time Position

Job Summary:

Bridge Refugee Services- Chattanooga Office-is hiring a full-time case-manager who will be responsible for delivering core resettlement services and offering guidance to refugee population on their path to achieving self-sufficiency.

Responsibilities:

  • Coordinate apartment set up for arriving refugees. This often includes moving furniture and household goods into the apartment
  • Develop Self Sufficiency Plans with clients, assisting them to develop realistic goals for their resettlement period
  • Maintain detailed and timely case notes and financial logs in compliance with Bridge’s grants agreements
  • Facilitate and supervise cultural orientation sessions for new refugees
  • Educate refugees about their rights and responsibilities
  • Assist refugees to enroll in English Classes
  • Communicate regularly with the Department of Human Services (DHS), Social Security office, healthcare facilities, and other social service agencies
  • Assist the Volunteer Manager with recording volunteer time and donations for Bridge’s programs
  • Maintain communication with clients and resolve conflicts through appropriate interventions
  • Orient clients to community resources
  • Perform other responsibilities as requested by the Associate Director

Qualifications:

  • Bachelor’s degree in Social Work, Human Services, International Studies, or a related field.
  • Fluency in the English language
  • Preference for candidates who speak Arabic, Spanish, Swahili, Kirundi,
  • Cross-cultural experience and ability to work with multi- cultural clients
  • Passion for serving and empowering refugees
  • Strong communication and problem solving skills
  • Familiarity with Microsoft Word and Excel
  • Ability to work well with a team
  • Ability to work under pressure and meet deadlines
  • Ability and willingness to work occasional evenings and weekends
  • Valid driver’s license and reliable transportation required

Physical requirements:

  • Prolonged periods of sitting at desk and working on a computer
  • Must be able to lift up to 40 pounds at times

Supervisor:  Associate Director

To apply please send your resume, cover letter, and 3 references to Marina Peshterianu mpeshterianu@bridgerefugees.org .

Job Title: Capacity Building and Integration Specialist

Location: Chattanooga

Full-time Position

Job Summary:

The Capacity Building and Integration Specialist collaborates with the Preferred Communities Intensive Case Management program as well as other programs administered by the agency to build comprehensive community capacity and engagement to support refugee resettlement efforts. The Capacity Building and Integration Specialist conducts outreach to faith and other community partner groups, recruits, trains and coordinates volunteers for PC ICM program, tracks and maintains data, develops, and distributes materials to engage local stakeholders around resettlement service activities that positively impact refugee communities.

Job Qualifications:

  • Bachelor’s Degree and experience working in human services, community organization, community development or a related field. 
  • Knowledge of office management systems and procedures and proficiency in MS Suite and database use. 
  • Excellent time management skills and ability to multitask and prioritize work; attention to detail and problem-solving skills; and strong organizational and planning skills. 
  • Excellent written and verbal communication skills. 
  • Bilingual or multilingual capability beneficial, with preference for a current or projected refugee caseload language (Arabic, Dari, French, Kirundi, Spanish and Swahili). Experience in a multicultural setting is preferred. 
  • Knowledge of local community stakeholders. Background working with refugee and immigrant populations preferred.  
  • Ability to work collegially with other staff, interns, volunteers, and community members
  • Candidate should have a valid TN driver’s license
  • Working conditions and physical demands required: Ability to frequently sit for lengthy periods of time and ability to lift to 30 lbs.

Essential Functions:

Preferred Communities Intensive Case Management (PC ICM) Program Support  

  • Engage local stakeholders to build capacity to better meet and serve the needs of refugee clients  
  • Develop and disseminate PC ICM program informational materials and brochures to prospective clients and service providers including community and ethnic based organizations to identify ORR-eligible populations and prospective beneficiaries who would be appropriate for PC ICM services
  • Identify organizations, health systems, and providers that would benefit from National Standards for Culturally and Linguistically Appropriate Services (CLAS) training and informational materials and provide them as needed 
  • Work closely with the Volunteer and Co-Sponsorship Manager and Youth Mentorship Coordinator to facilitate appropriate matches based on client needs and volunteer/mentor interest/experience areas  
  • Support existing PC ICM staff with direct service provision as needed
  • Track and maintain data including all activities conducted and volunteers recruited in a customized database  
  • Communicate with the funder regarding program progress and other matters and produce program reports when requested  
  • Maintain program records in an organized and secure filing system and employ organizational standards for confidentiality pertaining to the personal and/or sensitive information of each client 
  • Modify all programming as necessary to fit virtual platforms

Resettlement & Placement and Refugee Social Services Program Support

  • Work in collaboration with Volunteer and Co-Sponsorship Manager to track data regarding volunteers, interns, and all donated goods/items including approximate value 
  • Maintain relationships with key community providers and stakeholders and cultivate relationships with new faith communities and partners who may assist in refugee integration process
  • Identify and develop new meaningful opportunities of personal growth and integration for refugees and other ORR eligible population
  • Identify multicultural leaders who will support refugees’ civic engagement
  • Other responsibilities as assigned

How to apply 

Please send your resume, cover letter and 3 references to mpeshterianu@bridgerefugees.org