Case managers operate within a wide variety of programs to help clients become self-sufficient. Before our newest Americans arrive case managers work to set up their homes, finding quality low-cost apartments and houses. Our case managers are the first contacts our families meet when they arrive at the airport. Case managers help refugees navigate the often confusing and numerous processes that they encounter when they arrive, this includes access to healthcare, public services, and basic necessities. Not only do they help orient families, but they act as teachers as well, making sure that several cultural orientation topics are covered within the first 90 days. Through this work, case managers help to fulfill the goal we have for every person placed with us: to instill knowledge and facilitate engaged and self-sufficient members of our community.